Cadillac 2001 Eldorado Manuel du propriétaire télécharger pdf (Page 324)

7-2

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your

dealer and to Cadillac. Normally, any concerns with the

sales transaction or the operation of your vehicle will be

resolved by your dealer’s sales or service departments.

Sometimes, however, despite the best intentions of

all concerned, misunderstandings can occur. If your

concern has not been resolved to your satisfaction,

the following steps should be taken:

STEP ONE -- Discuss your concern with a member of

dealership management. Normally, concerns can be

quickly resolved at that level. If the matter has already

been reviewed with the sales, service or parts manager,

contact the owner of the dealership or the general manager.

STEP TWO -- If after contacting a member of

dealership management, it appears your concern cannot be

resolved by the dealership without further help, contact

the Cadillac Customer Assistance Center, 24 hours a day, by

calling 1-800-458-8006. In Canada, contact GM of Canada

Customer Communication Centre in Oshawa by calling

1-800-263-3777 (English) or 1-800-263-7854 (French).

We encourage you to call the toll-free number in order

to give your inquiry prompt attention. Please have the

following information available to give the Customer

Assistance Representative:

Vehicle Identification Number (This is available

from the vehicle registration or title, or the plate

at the top left of the instrument panel and visible

through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

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Cadillac 2001 Eldorado Manuel du propriétaire Page 324